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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bertha Crawford

August 2, 2026

5  out of  5
rating by Bertha Crawford
"Brooke and Abby were amazing please give them the the recognition they deserve for taking such care of me while I was in the office and on the phone. They always go above and beyond to help. Thank you girls and may The Good Lord bless you 😘."
We responded:
"Bertha, thank you for the amazing review! Our Mena insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Matt Thomas, your State Farm Agent "
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Shay Davasher

July 14, 2026

5  out of  5
rating by Shay Davasher
"I’ve been with them for years and they’ve always made sure I’m taken care of. You won’t find friendlier professionals any where else! Special shout out to Kim and all that she does!"
We responded:
"Thank you for the fantastic review, Shay! We are always here to help with your insurance needs here in Mena . "
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Shriya

July 14, 2026

5  out of  5
rating by Shriya
"Michael was awesome to work with! He was friendly, helpful, and made everything easy to understand. He answered all of my questions and helped me get a great insurance price. Best of all, he doesn’t gatekeep—he explains everything and genuinely wants to help. I highly recommend Michael at State Farm!"
We responded:
"Shriya, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Matt Thomas’s Team here in our Mena office. "
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Jim Fry

July 7, 2026

5  out of  5
rating by Jim Fry
"Helped me save 200 a month which will help with other bills"
We responded:
"Thank you for your kind review of State Farm Agent Matt Thomas’s Team. We appreciate it!"
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Jamie Ralston

May 21, 2026

5  out of  5
rating by Jamie Ralston
"He helped both me and my son save on our insurance!"
We responded:
"Thank you so much for the 5-stars, Jamie! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Matt Thomas’s Team anytime."
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Rachel Ward

February 25, 2026

5  out of  5
rating by Rachel Ward
"Highly recommend!! My husband and I are beyond grateful for all their help and how personable their office staff are. We worked with Brook Kelems and she absolutely went above and beyond for us!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Mena to know that you had such a wonderful experience with us here on State Farm Agent Matt Thomas’s Team."
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David Evans

February 10, 2026

5  out of  5
rating by David Evans
"Very pleasant."
We responded:
"Thank you for your kind review of State Farm Agent Matt Thomas’s Team. We appreciate it! Thank you for the amazing review, David! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. "
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David Habeger

January 16, 2026

5  out of  5
rating by David Habeger
"Friendly and professional, assisting in finding the right solutions to insurance needs"
We responded:
"We are grateful for your 5-star review, David! Thanks for taking a moment to share your positive rating of State Farm Agent Matt Thomas’s Team here in Mena . "
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Christine Stipe

January 16, 2026

5  out of  5
rating by Christine Stipe
"Excellent customer service!"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Tammy Blacke

January 14, 2026

5  out of  5
rating by Tammy Blacke
"We have been very happy with our experience at State Farm. We spoke with Brooke today and she was incredibly helpful and super friendly!"
We responded:
"Wow, thank you for the 5-star review, Tammy! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch! Tammy, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Matt Thomas’s Team is just a call or email away! "
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Sarah Cole-Burnett

January 12, 2026

5  out of  5
rating by Sarah Cole-Burnett
"Kim was a pleasure to work with and was able to help me with all of my insurance needs and questions. Highly recommend this insurance office!"
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Brandie Jo Murphy

October 11, 2025

5  out of  5
rating by Brandie Jo Murphy
"Alexandra Kaelin is so sweet and kind! It's always great visiting with her when I go in."
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Don Louis

October 6, 2025

5  out of  5
rating by Don Louis
"they were quick, Alexandra was very pleasant and efficient to work with!"
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Julie Dunham

October 6, 2025

5  out of  5
rating by Julie Dunham
"Kim was very helpful with me today. All the people here are kind and helpful every time I have questions and concerns."
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Callie Taylor

October 4, 2025

5  out of  5
rating by Callie Taylor
"Alexandra Kaelin is always the best help when I have any questions about insurance! Very professional and does a wonderful job!!"
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Glen Scott

October 3, 2025

5  out of  5
rating by Glen Scott
"Bethany was extremely helpful and efficient when she added my vehicle to my police. She went over all my coverages with me and made sure I understood everything."
We responded:
"Thank you Glen! Bethany is great and takes pride on offering the best customer service when helping people with their auto and home insurance. "
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Michelle Edwards

October 3, 2025

5  out of  5
rating by Michelle Edwards
"Call Bethany for a quote! Professional and knowledgeable! 10/10"
We responded:
"Thank you Michael! We love having Bethany on our team!"
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Markisha Prelow

October 3, 2025

5  out of  5
rating by Markisha Prelow
"Bethany is the best! Answered all questions that was asked!"
We responded:
"Thank you Markisha! Let us know if can you with anymore of your insurance needs!"
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Rhonda Freeman

October 3, 2025

5  out of  5
rating by Rhonda Freeman
"Bethany Taff was very helpful when I needed a quote, she was knowledgeable and so easy to talk too. I would definitely ask for her when I call again."
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Lexa Abadie

October 3, 2025

5  out of  5
rating by Lexa Abadie
"Alexandra Kaelin is absolutely wonderful! Super professional, kind, and goes above and beyond. Highly recommend her to anyone looking for quality and care."
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Delaney Odom

October 3, 2025

5  out of  5
rating by Delaney Odom
"Alexandria was super helpful and friendly when I called to get a quote!"
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Edward Bennett

October 3, 2025

5  out of  5
rating by Edward Bennett
"Bethany helped me a lot. I’m not the brightest when it comes to this stuff and she has all the answers and didn’t laugh at me too bad. Truly an asset to the company!"
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Selena Jackson

October 3, 2025

5  out of  5
rating by Selena Jackson
"Bethany is absolutely amazing to work with! She helped me find the best quotes and price to fit my family’s needs! If I ever have any questions she’s quick to answer them and that’s been something hard to find! Get with her if you have any questions or want someone that actually works with you! Thank you for everything girl!"
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Linda C Harding

October 3, 2025

5  out of  5
rating by Linda C Harding
"I want to recognize Bethany Taff for her professional work ethic's, her desire to help people by doing her best for each one of them. I give her a 5+ star rating every time.
Linda Harding"
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MrYancye

October 3, 2025

5  out of  5
rating by MrYancye
"Bethany is awesome and a pleasure to work with. She is responsive to our needs and communicates with us to fully understand our policy."